Shipping & Returns
Shipping, returns and exchanges.
Shipping
Prota Fiori offers complimentary U.S. and international shipping.
For questions regarding an order or delivery, please contact ciao@protafiori.com.
Returns & Exchanges
We accept returns and exchanges within 14 days of delivery.
Items must be returned in their original condition, unworn and with their original packaging. Exchanges for an alternative size or color are subject to availability.
To request a return or exchange, please email ciao@protafiori.com with your order number and details. Our Client Care team will confirm the next steps before your return is sent.
Once a return has been received and approved, the refund will be issued to the original form of payment.
Pre-orders
Pre-orders may be cancelled within 24 hours of order confirmation for a full refund. After this period, our standard return and exchange policy applies.
Sale & Customized Items
Discounted and customized items are final sale and cannot be returned or exchanged.
Faulty Items
If you believe you have received a faulty item, please contact ciao@protafiori.com with your order number and photographs of the item. Please wait for confirmation from Client Care before sending anything back.
Client Care
For any questions regarding shipping, returns or exchanges, please contact: ciao@protafiori.com