Made to be worn, kept and worn again.
PROTA FIORI shoes are made with the highest quality of Italian craftsmanship and sustainable materials fully sourced in Italy. They've been designed and made to ensure utmost comfort, longevity and durability, all with Mother Earth in mind from day one.
Please read our shoe care instructions thoroughly to ensure you take care of your PROTA FIORI shoes. For more information please contact ciao@protafiori.com and we'll be delighted to assist you.
Read our instructions on how to try on your shoes to avoid damaging the shoe if it must be returned for another size.
Give your shoes the attention they need. Cleaning them regularly per our instructions will keep them in great shape. Only place clean feet into your shoes. Wipe off any dirt or dust from your feet first.
Keep your shoes out of contact with alcohol, oils, solvents and water, including exposure to rain.
If your shoes become damp or wet, allow them to dry naturally away from any direct source of heat.
Visible dirt can be removed by washing them lightly with a water-based shampoo. For example, use mild soap with water and dabble lightly. Do not soak your shoes.
For longevity, it's always best to put your shoes in shoe trees. Do not wear the same pair day after day. It's always best to alternate your shoes.
Always keep your original proof of purchase.
Please note that PROTA FIORI has made these recommendations simply as a courtesy to those wishing to care for our products, and customers who follow these guidelines are solely responsible for the result, excluding PROTA FIORI from any responsibility.
It is important to try your shoes on with proper care in the event that you need to return or exchange your shoes. Shoes that are damaged will not be accepted or refunded to the customer if returned. Try on your shoes on a soft surface, like carpet, rug, or on a towel for a smooth surface. The outsoles are delicate, and this will ensure you do not damage the shoes in the event that you need to exchange them for a new size.
Each PROTA FIORI is handmade by 2nd generation luxury shoemakers, therefore each shoe will be unique and extra special. What may seem like an imperfection is the hand craftsmanship by the shoemaker.
It is normal for the holes along the strap of the shoe to be tight upon the first few wears. The holes will slightly enlarge and loosen as you wear the shoe. The shoe is not damaged, this is typical.
Store your PROTA FIORI shoes in their original packaging inside the shoebox and out of direct sunlight and heat. Ensure shoes with the bow and/or hardware are stored in such a way that the bow and/or hardware are not placed out of tact and/or sitting on anything abrasive. Lay the shoes neatly in the box. Ensure the shoes are well ventilated before storage.
Please ensure that you stuff the shoes with un-coloured tissue paper or use a shoe tree to maintain the shape of your shoes. It is only natural for the shape of the shoes to change over time because it will mould to the shape of your own foot, and they may also stretch with extensive wear.
The soles of your PROTA FIORI shoe are made from delicate vegetable tanned leather therefore the tanning is natural and subject to marking upon first wear. This is not a manufacturing defect. It is the natural process and part of the normal wear of vegetable tanned leather soles.
For care of your soles, it is recommended to not walk on any wet surfaces.
The lining of your PROTA FIORI shoes is made from delicate upcycled grape skin. First, never place dirty feet in your shoes. Feet must be clean and wiped before being placed into the shoe. If dirt arrives in your shoes, you can gently remove any dirt on the lining by using a clean damp cloth to wipe away impurities.
It is only natural that with extensive wear your heel tips may naturally deteriorate. It is recommended to change the heel tips if and when they start to show wear and tear. This is very important because your heel tip can affect the entire shape of the shoe. Any reputable cobbler can replace your heel tips.
The PROTA FIORI bow is hand stitched and is very delicate. Always be very careful with the bow and do not lay it against another object and/or force the bow in different directions. This is important for the bow to maintain its shape and structure for longevity.
It is important that all hardware is kept out of contact of the upper fabrication as this may cause the material to snag, scratch or tear, or abrasion.
Ensure the shoes are stored in their care bags in such a way that the hardware does not come into contact with any part of the shoes.
Avoid contact with water, alcohol, oils and solvents. If the hardware happens to be in contact with water, pat with a dry cloth.
Upcycled grape skin is smooth, delicate and strong providing a durable leather alternative for the lining and insole of your PROTA FIORI shoes. Similar to animal skins, upcycled grape skins may naturally wrinkle and soften with age. Always use a lightly damp soft cloth to wipe away any dirt.
Due to its delicate nature, upcycled grape skins may mark easily so we suggest avoiding any contact with abrasive objects and surfaces, as well as dust and dirt. Do not apply leather care products on upcycled grape skins.
Upcycled apple skin is smooth, delicate and strong providing a durable leather alternative for the lining and insole of your PROTA FIORI shoes. Similar to animal skins, upcycled apple skins may naturally wrinkle and soften with age. Always use a lightly damp soft cloth to wipe away any dirt.
Due to its delicate nature, upcycled apple skins may mark easily so we suggest avoiding any contact with abrasive objects and surfaces, as well as dust and dirt. Do not apply leather care products on upcycled apple skins.
At PROTA FIORI we are happy to assist you with questions. Visit Client Care or write to us at ciao@protafiori.com should you need our support with your shoes.
Client Care