You can return your PROTA FIORI purchase within 14 days of delivery. Take a look at our return policy, make sure your purchase is in its original condition, and then follow these simple steps:

  1. Create a return request by sending an email to ciao@protafiori.com with your order number and details.
  2. We’ll review and approve your request and confirm when approved.
  3. Send your return to us and we’ll process the return on your card once received.

 

I checked out as guest. How do I return my order?
Just include your order number and the email you used to place the order when you email us and we’ll take care of you!
My purchase is a gift. Can the recipient return it?
Yes, but please keep in mind that all returns must be processed within 14 days of the original delivery date. As always, we can only accept a return if the purchase is in its original condition and in line with our return policy.

To request a return, the recipient can contact us by sending an email to ciao@protafiori.com with the name of the purchaser and all purchase order details as proof of purchase on protafiori.com. A refund will be given to the original payment card. If the purchase was not made on protafiori.com, you will need to contact the place of purchase directly.
I decided to keep my order but already submitted my return request. What should I do?
We all change our minds from time to time! If you decide you’d like to keep your purchase after requesting a return, please email ciao@protafiori.com and be sure to include your order number when you contact us.
When will I receive my refund?
All returns are subject to our return policy and the purchase will be reviewed by our team. Once your return is accepted, we’ll send you a confirmation email. Refunds are made to the original payment card and depending on your bank, it may take up to 14 days for the transaction to appear in your account. You can contact your bank to check the status of your refund.
Will I be refunded the full value of my order?
Once your return is accepted by us you will receive a refund of the item value to your original payment card.
I'm no longer in the country where my order was delivered. Can I still return my purchase?
We can only process returns within the country where the order was originally shipped. Please feel free to contact us at ciao@protafiori.com if you need help. 
I received a faulty product. What do I do?
If you believe you have received a faulty product, please send an email to ciao@protafiori.com with your order number and photographs of the product. We’ll review and let you know how to proceed. Please wait to send anything back until you’ve received confirmation from us. For more information, you can check our return policy.